RETURNS & EXCHANGES

RETURNS- UPDATED 6/9/2020

DOMESTIC RETURN INFORMATION

esby will gladly accept returns on unworn, unwashed, and unused esby products within 30 days of delivery & will cover the costs for shipping on all U.S. domestic returns. please email us at questions@esbyapparel.com to initiate your return and we will gladly issue your USPS return shipping label. 

we do hope you love your new item, but if you are dissatisfied in any way, we will gladly accept returns and exchanges on full-price and sale items only, when postmarked within 30 days of order delivery. 

the returned/exchanged merchandise must be free from wear, stains, odor, or any condition that would prevent them from being sold as new. swim must still have its hygienic liner intact. returned/exchanged items must have the original tags attached and must be accompanied with a copy of the packing slip. we reserve the right to deny any return or exchange. once the original item purchased has been returned, all refunds will be processed to their original form of payment  within 7 business days. Exchanges will be shipped out within 7 business days free of charge.

FINAL SALE

face masks, gift cards, jewelry, fragrances, sunglasses & apothecary items are final sale. Any additional item marked as “final sale” is final sale and not eligible for return or exchange. 

clearance items are final sale

sale items purchased with a discount code or temporary, promotional discounts are final sale

INTERNATIONAL RETURN/EXCHANGE INFORMATION 

esby will gladly accept returns or exchanges on unworn and unused esby products within 30 days of purchase. please email us at questions@esbyapparel.com to initiate your return/exchange. the customer is responsible for shipping and customs on all international returns and return shipping on exchanges. Please send returns to:

esby apparel - returns
1601 south 1st street
suite A
austin, TX 78704

the returned/exchanged merchandise must be free from wear, stains, odor, or any condition that would prevent them from being sold as new. swim must still have its hygienic liner intact. returned/exchanged items must have the original tags attached and must be accompanied with a copy of the packing slip. we reserve the right to deny any return or exchange. once the original item purchased has been returned, all refunds will be processed to their original form of payment  within 7 business days. Exchanges will be shipped out within 7 business days. Customers are responsible for exchange shipping fees. 

PRICE ADJUSTMENTS

please note, we will accept price adjustments for store credit only within 7 days of a newly discounted price provided the exact style and size is available in our inventory. this is a firm policy. 

VIEW OUR FULL SHIPPING AND RETURNS POLICY HERE